WHAT THE FAQ?
Is it possible to request a painting?
Absolutely! I do commission work all the time. For more information click here. Or just send me a message at hello@ravianderriere.com
How long do I have to wait for my paintings?
If you order a painting directly from the shop it will be sent out the same day/next day depending on the time of ordering. Commissioned work can take up to three or four weeks depending on my workload.
Is it possible to see your artwork in real life?
Yes, It is possible! My studio is located in the heart of Amsterdam. Please shoot me a message at hello@ravianderriere.com!
How long is the shipping time of merchandise?
Most of my merch is printed on demand. This means your item is individually produced & quality checked especially for you. Therefore, delivery to your doorstep takes about 5-7 business days on average.
Shipping Cost
All our products include shipping costs.
Returns, Refunds en Complaints
Is there something wrong with your order? Well, no worries: You can return your unused products within 14 days after your purchase and we will refund you the full price of the products. Unfortunately we cannot pay for return costs.
Please contact hello@ravianderriere.com mention your order number, describe your problem, include a cute selfie and our team of swift problem solvers will come to the rescue!
Warranty
Ravian Derrière offers a six-month (0.5) year warranty on all products sold on the website. The warranty covers manufacturing defects limited to product assembly, stitching and adhesive.
Please note that the Ravian Derrière warranty does not cover defects or damage caused by:
External circumstances such as accidents, fire, water or other liquids, or natural disaster;
Misuse or improper use, including dropping the product, causing, for example, dents, broken or crushed parts, etc;
Aesthetic changes that occur as a result of normal wear and tear and ageing, such as scratches, colour changes, worn leather and peeling paint; or
Repairs or modifications to the product not carried out by Ravian Derrière.
Failure to follow the user and maintenance instructions voids this warranty. Please note that this warranty is not a limitation or replacement of the legal warranty that applies.
Will you be adding more merchandise in the future?
Yeah buddy. I have loads of cool ideas. Just make sure to check back every once in a while, or simply subscribe to my newsletter.